💬 Support & FAQ
Help & Support
Need help with the Product Shot editor or Chrome companion extension? We're here for you.
Direct Support Email
Have questions, feedback, or a bug report? Drop us an email and we'll reply promptly:
[email protected]How does the 1-Click Chrome Extension work?
Click the Product Shot icon in your Chrome toolbar or press Alt+Shift+S (or ⌥+⇧+S on Mac) on any tab. It captures the visible page, copies the PNG to your clipboard, and opens the mockup editor with your screenshot mounted.
Are my screenshots uploaded to your servers?
No. Product Shot runs 100% locally in your browser memory via WebAssembly and Canvas APIs. Your images and captures are never sent to external servers.
Which export formats are supported?
You can export ultra HD PNGs (1x and 2x up to 4K), animated GIFs, and smooth MP4 video sequences at 30, 60, and 120 FPS.